Job Description

 This position will have the following responsibilities:

 

• All aspects of user and license management including new user setup/deactivation, roles, profiles, 

  permissions, public groups, organization wide defaults, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment 

  rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, 

  mobile administration, dashboards and reports

• Sandbox environment management

• Manage less complex Salesforce integrations - those not handled by Salesforce Developer or 

  Consultant/Partner.

• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, 

  document merge, and more.

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional 

  user experience

• Identify unused or underutilized platform features

• Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members 

  and Office of Undergraduate stakeholders 

• Ensure platform changes are documented and communicated to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption

• New user and ongoing user training 

• Technical documentation

• Working with integrated applications including Office365, Riva Calendar synchronization

 

Qualifications and Background

 

Required:

• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on 

  experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud 

• Certified Salesforce Administrator

 

Desirable:

• Trailhead – Ranger Level

• Trailhead Superbadges – Admin Super Set or App Builder Super Set

• Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder

• Bachelor’s/Postgraduate degree, or professional qualification

 

Knowledge, Skills, and Abilities

Required:

• A proactive attitude to platform enhancements

• Designing scalable, best practice solutions 

• Excellent relationship-building skills

• Creative and analytical thinker with strong problem-solving skills.

   o Must demonstrate ability to communicate effectively verbally and in writing with all levels of the 

      organization. 

    o Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.

    o Ability to assess the impact of new requirements on Salesforce and other integrated systems.

 

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process 

  Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, 

  apps, actions, custom settings, mobile administration, dashboards and reports

 

Desirable:

• Demonstrates continued personal/professional development 

• Active in the Salesforce community

• Experience with higher education processes preferred.