We are looking for a Salesforce Manager who is self-motivated and a creative thinker with the ability to grasp concepts quickly, with a diligent and detail-oriented mentality. You are responsible for creating an exceptional experience.
WHAT YOU’LL DO:
In this role, you will support and lead a team that maintains Kaseya machine-critical CRM/Salesforce applications and integrations. As a senior leader of business application, this role would be managing Kaseya machine critical CRM applications, Salesforce, and its associated systems. You will help administer the Salesforce for a rapidly growing business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and innovate Kaseya CRM/Salesforce business applications including Salesforce CPQ Assist with CRM migrations, & Intergrations that rapidly occur via M&A activities. Manage cross-functional business stakeholders and drive salesforce automation and processes to improve operational efficiencies. Collaborate with teams across all regions (ASIA, EMEA, America) Manage SFDC admins, developers, and 3rd party resources in India. Work closely with Peers and management in the USA Streamline SFDC support and process for the company and manage SLAs. Handle basic administrative functions including maintenance of user accounts, profiles, roles, sharing rules, field security, and permission sets in Salesforce. Complete regular internal system audits and prepare for upgrades. Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities. Assist in training new users and growing the Salesforce.com skill set across the organization. Create, customize, and maintain objects, fields/relationships, workflow rules, processes and flows, page layouts, etc. Create, customize, and maintain reports and dashboards based on end users’ needs Maintain lead, account, contact, and product records as needed by end-users and for development projects. Work with third-party integrations to Salesforce (experience with Oracle NetSuite ERP, Marketo, RingLead, DocuSign, Conga integration a plus) Keep up to date on new Salesforce features and Releases.
WHAT YOU’LL BRING:
6+ years of experience as a salesforce leader with techno-functional hands-on experience and management of salesforce admins & developers and 3rd part resources Effective communication and ability to lead cross-functional stakeholders. Proven ability to execute third-party Intergrations without disruptions. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A documented history of successfully driving projects to completion. A demonstrated ability to understand and articulate complex requirements. Excellent English & communication skills Integration with Oracle NetSuite to innovate Quote to cash process. Knowledge of Marketo / Hubspot, etc SaaS/subscription domain base quote to cash knowledge.