Start Date: July 10th
This is a 24/7 operation so we will need folks that are flexible with shift timings They will have a set schedule but may be asked to cover shifts. 6AM – 3P,M 7AM-4PM, 9AM-6PM, 1PM-10PM and 10PM-7AM.
• L1 Support (Email and Outbound calls - Only)includes outbound calls related to service and support follow-up as required with standard operations procedure(s) (“SOP”) based resolution for all technology issues in Customer’s restaurant IT environment.
• Software and hardware troubleshooting and support as part of the L1 SOP based support scope.
• Appropriate triage and dispatch of tickets to advance Support and/or other Del Taco corporate departments and vendors using agreed Del Taco provided dispatch process.
• Support to be provided in English and Spanish language.
• Support to be provided for all Customer and Franchisee owned Del Taco stores across United States (approximately 650)
Skill Set: Skill set of the resources would be as follows,
• Resources with technical background and preferred knowledge of POS and restaurant technology
• Effective Business Communication
• Customer Service Skills