Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets
outside SLAs until resolved.
Set up equipment for employee use, performing or ensuring proper cables, operating systems,
or appropriate software installation
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
Maintain records of daily data communication transactions, problems and remedial actions taken, or
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support.
Refer significant hardware or software problems or defective products to third-party support vendors for service.
Develop training materials and procedures, or train users in properly using hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.