Job Description

1. Monitoring and resolving technical and operational issues with applications and working with developers to 

        resolve those issues quickly.

2. Extensive experience resolving issues with computer systems and applications. 

3. Answering user inquiries regarding computer software or hardware operation to resolve problems.

4. Monitor ticket queues, and assign tickets to appropriate internal and external support staff.

5. Performing procurement tasks for IT resources, such as buying software, hardware, and application licenses.

6. Managing software licenses for the agency.

7. Writing Standard Operating Procedures (SOPs) and Quick Reference Guides to document IT support 

        processes and educate end users on best practices.

8. Experience working in Sharepoint is a plus.

Required Skills

1. Strong organization and prioritization skills.

2. Ability to troubleshoot, debug and prioritize technical issues.

3. Excellent written and oral communication skills.

4. Bachelor's degree in a related field from an accredited college or university AND five years of related 

        experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or 

        university AND Five years of related experience OR Five years of experience at the lower level Systems 

        Analyst 1 (ITP020) or position equivalent. Note: An equivalent combination of education and job-specific 

        experience that provided the knowledge, experience, and competencies required to perform successfully 

        the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications

1. Sharepoint 2013 or 2019 is a plus.

2. Experience working in Amazon Web Services (AWS) is a plus.

3. Experience with PowerShell.

4. Extensive experience in Active Directory.